Report Fraud

At APGFCU, our security measures and your awareness of potential scams can help minimize the risk to your accounts and personal financial information.

Report Fraud and Other Security Concerns

Report and Recover From Fraud

If you suspect your accounts and personal information have fraudulent activity. Click below on how to dispute and protect your accounts from future threats.

Report and Recover From Fraud

Report a Lost or Stolen Card

If your card and/or PIN are lost or stolen, contact Card Services at 410-272-4000, option 1. For other ways to contact Card Services, click the below button.

Report a Lost or Stolen Card

Other Ways to Protect Your Personal Information and Financial Accounts

Protect Your Visa^® Debit Card

Protect yourself from the latest ATM scam called “skimming.” Thieves are looking for your Visa debit card number and your PIN. If they can capture both, they can access your account. For a quick lesson on how to prevent thieves from "skimming" your Visa debit cards, click here.
Protect Your Credit Score and Credit History

Equifax^® Personal Solutions offers three products that can help today’s consumer protect the information in his or her credit files, make better decisions that will improve credit scores, and stay ahead of the growing problem of identity theft and credit fraud. APGFCU encourages our members to review the benefits and the security that these products can offer. Get started with protecting your credit.
Protect Your Personal Information
Minimize your personal information from being compromised by reviewing the below tips.
- Require signatures and membership ID for address changes and cash withdrawals.
- Maintain a secure server for Online and Mobile Banking (128-bit encryption).
- May register a device, receive a secure access code, or set up authentication to gain access to Online Banking.
- No longer require your member/account number on the back of checks you are cashing or depositing.
- Allow you to request that an additional password be asked every time you call or come into a branch, for identification purposes.

What to Do in Case of Fraud

Use the following methods to contact us if you have suspicious activity on your accounts, or if you suspect you are a victim of fraud or identity theft.

Email through a secure email by logging into Online Banking.
Call our Member Service Center at 410-272-4000 or our toll-free number at 800-225-2555.
Email through a non-secure email with our Contact Us Form.
- Please do not include account numbers, your Social Security number, or any other personal financial information.