Welcome to the new Online Banking

APGFCU continually strives to provide convenient access to your account through the latest technology and safety features. In mid-September, we are enhancing our online and mobile banking services to provide you new functionality to help you better manage your finances.

To allow for a smooth transition, there are a few things you will need to do.

Action required the first time you access the new system in September:

  • Re-establish your password - Before logging in for the first time, you will need to re-establish your password in the new system. For your convenience, you may use your previous password but all passwords must meet the security requirements. Passwords must be between 8 and 32 digits and contain one letter, one number and a special character such as `~!@#$%^&*()_-+=<,>./\|.
  • Update your mobile app - before logging in to the new system you will need to update your APGFCU mobile app.
  • Set up thumbprint authentication - for one-touch access on your mobile device, set up your thumbprint authentication on the new app.

What’s New?

The mobile app will now have the same functionality as the desktop site making banking on-the-go easier than ever before. It will include new features such as:

  • Managing APGFCU Visa® credit cards
  • Statements available online including membership, Visa and tax documents
  • Enhanced alerts
  • Online dispute submission
  • Card replacement
  • Self-service password reset

 FAQs: 

How will I log in the first time? Will my password be the same?

Current users will need to re-establish their password in the new system the first time they log in. The login
instructions will be provided a few weeks prior to the launch. Remember, you will need to do this the first time you log into the new system in September. We will keep you posted as the exact date gets closer. In the meantime, you can continue to login as you normally do.

Will I need to re-authenticate my fingerprint?

Yes. Once you’ve logged in for the first time on the new app, you will need to set up your fingerprint authentication again.

Will I need to download a new app?

No, but you will need to update your current APGFCU mobile app before logging in for the first time.

Will I need to re-enroll in e-statements?

Yes. You will need to re-enroll in estatements in the new online banking system.

Will I need to set up my alerts again?

Yes. Alerts will need to be created within the new system.

Will I need to update the APGFCU accounts I have aggregated to an external Personal Finance Manager (PFM), like Mint.com or Intuit?

Yes. After changing your password in the new online banking system, your aggregated account(s) will need to be updated to be able to link to your APGFCU account using the new password.

Will nicknames transfer?

No. Nicknames will need to be set up again in the new system.

How much account history will be available in the new system?

Up to three years of account history will be available through the new system.

How far back will statement history go?

You will be able access the last two years of account statements.

Will bill pay and auto transfers need to be set up again?

No. Pre-existing transfers will migrate to the new system.

Will my username change?

No, usernames will stay the same on the new system.

Will my browser support the new online banking system?

Only the last two versions of the following browsers are supported. Please check your browser version and download the latest version if needed.

 


 

Supported browsers:


Windows

Microsoft Internet Explorer

• IE – 11 & 10

 

Edge

• Edge – 13

 

Firefox

• Firefox – 53 & 52

 

Safari

• Safari - 10.1 & 9.1.3

 

Google Chrome

• Chrome – 57 & 56 

 

Macintosh

Safari

• Safari- 10.1 & 9.1.3

 

Firefox

• Firefox – 53 & 52