If you are having trouble logging in for the first time:

  • Mobile App – You will need to update your Mobile Banking app. Go to your App Store to find the update.
  • Apple users – You may need to click on one of the thumbnail images to prompt the update to launch.
  • Unable to log in - Adjustments were made to the system overnight on 9/19/18. If you were unable to log in previously because your account was locked, please try logging in again. If you are still unable to log in, please call our Member Service Center to have your account unlocked.
  • Username – Your “username” is the same user ID you previously used to access Online or Mobile Banking.
  • Account/member number – If you are referencing one of your APGFCU checks to determine your account number, please use the middle set of numbers and EXCLUDE the last three digits. If you have forgotten your user ID or member number, please email us at contactus@apgfcu.com
  • Joint accounts – Joint accounts need to be registered in the system using the primary account holder’s information.
  • Entering Social Security numbers and birthdates – Please follow the instructions that now appear on the page.
  • Business accounts – When prompted to enter a birthdate for your business account, please use 01/01/1960. If your Social Security number is not accepted in the Social Security field, enter the Business EIN.
  • Bill Pay – If you receive a message stating a U.S. address is needed when entering a bill payment, please enter your address, including your five-digit zip code. If you do not receive this prompt and are unable to set up the payment, please call our Member Service Center.
  • Network Error - You may receive a “network error” after filling in and submitting fields in the new app. We are working with our provider to troubleshoot. In most cases, it seems to resolve if you exit and re-enter your information.
  • Incorrect Phone Number - The system may display an old phone number when trying to send a security verification code. The system will display the number(s) that are on file with your account at the credit union. If these were not updated in the past, you will need to contact us in order to update them.

Thank you for your patience while accessing our new Online and Mobile Banking Systems. While change is not always easy, we are working to provide you additional account management tools to make banking on-the-go easier than ever. We trust as you become more familiar with it, you will appreciate the new features available to you.

Welcome to the new APGFCU Online Banking

The new Online and Mobile Banking systems are now available. Please follow the instructions below for accessing your accounts the first time through the new system.

Action required the first time you access the new system:

  • Re-establish your password - Before logging in for the first time you will need to re-establish your password in the new system. For your convenience, you may use your previous password if it meets the security requirements. Password must be between 8 and 32 digits and contain one letter, one number and a special character such as `~!@#$%^&*()_-+=<,>./\|.

    • Step-by-step instructions:
      1. Enter your user ID and password. Click Login.
      2. Fill in the required fields. You will need your username, account number, email address, social security number and date of birth. Your account number is your membership number which can be found on your statement or membership card. Select submit.
      3. Enter and confirm your chosen password. Select submit.
      4. Read the new security features and select continue.
      5. Select and answer the three security questions. Select continue.
      6. Review your security questions and answers. Select submit.
  • Update your mobile app - before logging in to the new system you will need to update your APGFCU mobile app.
  • Set up fingerprint authentication - for one-touch access on your mobile device, set up your fingerprint authentication on the new app.

What’s New?

The mobile app will now have the same functionality as the desktop site making banking on-the-go easier than ever before. It will include new features such as:

  • Managing APGFCU Visa® credit cards
  • Statements available online including membership, Visa and tax documents
  • Enhanced alerts
  • Online dispute submission
  • Card replacement
  • Self-service password reset


 FAQs: 

Will my user ID change?

No, user IDs will stay the same on the new system.

How will I log in the first time? Will my password be the same?

Current users will need to re-establish their password in the new system the first time they log in. Please refer to the step-by-step instructions above on how to re-establish your password. In the meantime, you can continue to login as you normally do.

Will I need to re-authenticate my fingerprint?

Yes. Once you’ve logged in for the first time on the new app, you will need to set up your fingerprint authentication again.

Will I need to download a new app?

No, but you will need to update your current APGFCU mobile app before logging in for the first time.

Will I need to re-enroll in e-statements?

No, you will not need to re-enroll in e-statements, but you will need to agree to the new e-statement disclosure. Be sure to log in to e-statements to accept the new disclosure. Please note that your e-statements will now look similar to the paper statement. If you are enrolled in e-statements, we will send an email alert to the email address you provided us letting you know when your statement is available for viewing online. If you have multiple memberships enrolled in e-statements that all use the same email contact address, you will receive a statement alert for each membership.

Will my Quicken account transfer to the new system?

Yes. Your current Quicken account will migrate to the new system. We recommend completing a backup and
downloading a QFX/QBO file of your data no later than September 15
. All Intuit aggregation services
will experience a three-to-five day interruption. Once the new system is live, please disconnect
your Quicken account from APGFCU’s Online Banking and reconnect to complete the update.
Mint.com users should also not open Mint for three-to-five days after the conversion to ensure the Mint product is properly updated. No additional action should be required.

Please refer to the specific instructions below for more information. 

Instructions for Windows users

Will I need to set up my alerts again?

Yes. Alerts will need to be created within the new system.

Will nicknames transfer?

No. Nicknames will need to be set up again in the new system.

Will pre-existing bill payments and auto transfers need to be set up again?

No. Pre-existing bill payments and auto transfers will migrate to the new system and will be processed as scheduled. However, we have found in some cases the start date of auto transfers advanced to October during the conversion. We recommend you log in to check your transfer information and update accordingly.

  • Go to the “hamburger” menu in the upper right corner
  • Select Transfers
  • Select Scheduled Transfers
  • Click on the transfer itself (in mobile app) or pencil icon (in desktop version) to make edits to the date or other fields as needed

Can I set up new bill payments and auto transfers before the upgrade?

Yes, but new bill payments and auto transfers must be set up no later than Saturday, September 15.

Will my browser support the new online banking system?

Only the last two versions of the following browsers are supported. Please check your browser version and download the latest version if needed.

 


 

Supported browsers:


Windows

Microsoft Internet Explorer

• IE – 11 & 10

 

Edge

• Edge – 13

 

Firefox

• Firefox – 53 & 52

 

Safari

• Safari - 10.1 & 9.1.3

 

Google Chrome

• Chrome – 57 & 56 

 

Macintosh

Safari

• Safari- 10.1 & 9.1.3

 

Firefox

• Firefox – 53 & 52